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Shannon Airport – Assistance for Passengers with Autism &/or Special Needs

SHANNON AIRPORT  have created an awareness programme for people with special needs to help them understand the process of getting through the Airport as quickly and as smoothly as possible by introducing Baseball Caps and Wristbands. These will enable Airport staff to identify these people or their family members or carers and help them on their way.

They are introducing pre-arranged tours for these passengers so that they can familiarise themselves with the process of travelling through the airport before their flight.  If you wish to avail of this please email

For more information about Shannon Airport’s assistance programme and identification assistance system call +353 (0)61 712000 or email Passenger Assistance at

They have also produced a leaflet and videos to explain your journey through the Airport.  The complete guide can be downloaded here or alternatively download the interactive guide here which you can personalise to suit your travel requirements.

For more information, to download leaflet and view their video guides see

For some tips and advice on travelling with a loved one who has extra needs and other airports visit